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ReturnsAlthough we would like to believe every Let's Go Design customer will be pleased with their ordered LGD jacket, we do understand that you may not be satisfied with the color, fit or style. In order to process the return of your LGD Jacket, please review the following: - Returns only within 10 Business Days of receiving your LGD Jacket Note: 2015 Holiday Gift purchases will have until January 10, 2016 to Return. All other return policy requirements apply. - The LGD Jacket is to be unworn - The LGD Jacket must be returned with original LGD tags still intact - The LGD Jacket must be returned in/with original packaging - The LGD Jacket return must have enclosed original purchase receipt with the assigned RMA (Return Merchandise Authorization) number written on it. Please contact customerservice@letsgodesign.net to receive your RMA number. - Please know there will be a $15.00 re-stocking fee deducted from your total return/order. We suggest that upon receiving your LGD Jacket, you keep the original box it was sent in, so that if returning you will already have a shipping box for your return. After receiving you RMA number, please write it on the original purchase/shipping documents you received with your LGD jacket, please write your RMA number on the return shipping box. Make a copy of your receipt for your records and enclose the original within your return package. To secure your return processing, please return the LGD Jacket via a courier that offers a "tracking number", i.e. UPS, FedEx, US Postal Service with tracking ability. Let's Go Designs, Inc. will not be responsible or liable for any lost "returned" jackets that do not have a shipping tracking number and do not reach the LGD Return Center. Let's Go Designs, Inc. is also not responsible or liable for any damage or loss in transit of the LGD Jacket that may occur when using any outside shipping company. If this should happen, it is the sole responsibility of the shipper and shipping company to resolve the damage or loss dispute. Upon packaging your unworn LGD Jacket with the required documents outlined above and securing your shipping courier with tracking number, please ship to: Let's Go Designs, Inc Returns 3925 S. Lake Creek Drive Wilson, WY 83014 ExchangesWrong size? color? No problem. Simply review the following LGD Jacket Exchange procedures/policy: - Exchanges only within 10 Business Days of receiving your LGD Jacket Note: 2015 Holiday Gift purchases will have until January 10, 2016 for Exchange. All other exchange policy requirements apply. - The LGD Jacket being exchanged is to be unworn - The LGD Jacket exchanged must be returned with original LGD tags still intact - The LGD Jacket being exchanged must be returned in/with original packaging - The LGD Jacket being exchanged must have enclosed original purchase receipt with the assigned EMA (Exchange Merchandise Authorization) number written on it. Please contact customerservice@letsgodesign.net to receive your EMA number. We suggest that upon receiving your LGD Jacket, you keep the original box it was sent in, so that if exchanging your LGD Jacket you will already have a shipping box. After receiving you EMA number, please write it on the original purchase/shipping documents you received with your LGD jacket. Make a copy of this receipt for your records and enclose the original within your return package. To secure your exchange processing, please return the LGD Jacket via a courier that offers a "tracking number", i.e. UPS, FedEx, US Postal Service with tracking ability. Let's Go Designs, Inc. will not be responsible or liable for any lost jackets that do not have a shipping tracking number and do not reach the LGD Exchange Center. Let's Go Designs, Inc. is also not responsible or liable for any damage or loss in transit of the LGD Jacket that may occur when using any outside shipping company. If this should happen, it is the sole responsibility of the shipper and shipping company to resolve the damage or loss dispute. Upon packaging your unworn LGD Jacket with the required documents outlined above and securing your shipping courier with tracking number, please ship to: Let's Go Designs, Inc Exchanges 3925 S. Lake Creek Drive Wilson, WY 83014 Please know, that once the LGD Exchange Center receives your LGD Jacket you wish to exchange, your new specified LGD Jacket will be sent to you via UPS Ground without shipping cost to you. You will be e-mailed the date of shipping with the UPS tracking number. |
